No worries at all! We understand you may change your mind every now and then. We are happy to offer a 15-day, no-questions-asked return policy (we will refund you the money in whatever form of payment was done for the order, example: credit card payment will have a credit card refund, COD payments will have an online cash transfer, UPI payments will be refunded back to your UPI account). Please note that we only accept unused and unworn items that still have the tag attached.
Please allow for two weeks from the time that you send the parcel, for us to process your refund. Your return shipping charges will be free if you choose to use our logistics partners.
Please email us at email@example.com or call us at 1800-210-0202 for pick-up instructions. Please keep the parcel packed and ready and address all returns to:
Nykaa Fashion Pvt Ltd, C12 Ground Floor, Bhumi World Industrial, Pimplas Village, Bhiwandi - 421302, Maharashtra, India
2. I would like to cancel something I have bought:
We can only accept requests for cancellations before an order is dispatched. Once an order is dispatched and you would like to cancel it, please call us at 1800-210-0202 or email us at firstname.lastname@example.org
3. Can I exchange an item with another one on your website?
Currently, we are not able to process any exchanges. If you would like a replacement for the same item, please email us at email@example.com or call us at 1800-210-0202
4. How will I know if you've received my return package?
Once you send us your parcel, please allow for two weeks for your package to arrive and for us to process your refund
Payment and Billing
What modes of payment do you accept?
We accept Debit and Credit Cards for Visa/MasterCard/AMEX, NetBanking, UPI, and Cash On Delivery.